A virtual presence providing peace of mind
Traditionally, service visits occur at predefined intervals. Technical problems don’t always time themselves so predictably. By the time a problem is noticed, it has reached a point of imminent or actual failure. Getting instrumentation working again takes time, and can involve:
- Raising the issue
- Liaising with technical support
- Arranging for an onsite Support visit
- Waiting… until the scheduled time for repair
- Arranging back office tasks, such as billing and administration
ProActive Support - how it works
ProActive Support is delivered by 2 new bespoke Oxford Instruments Support offerings:
Sentinel: system health is continuously monitored remotely
Live Assist: our virtual presence for your lab to help guide you through your issue remotely
Sentinel monitors key performance parameters and indicates any technical issues with your detector or system hardware in real-time. Connected to the internet, your system reports its various operational parameters, voltages, temperatures, humidity, motor currents, proximity sensor data and a whole host of other conditions, allowing us to remotely monitor the exact system status. Developing issues are automatically flagged on our systems dashboard to support engineers who routinely monitor them.
