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NanoAnalysis Support
Maintenance and Support

Oxford Instruments is committed to supporting our customers’ success. We recognise that this requires world-class products, complemented by world-class service and support. This includes exceptional support for our equipment.

Please contact your local service team for exact contract contents per territory, the below table is an example of what is offered to UK customers.

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Cover Plan 1Cover Plan 2Cover Plan 3
Priority telephone support from hotline
1 Remote diagnostic support health check××
Preventative maintenance visit to include: • Computer health check • Systems check • Detector calibration check and report • Electrical inspection • Performance test and certificationOption
Labour charges for remedial visits×
Travel charges and expenses for visits×
Reduction to labour charge for non remedial work (20%)×
2 Working day response (Mon - Fri)×Option
Replacement service parts (excluding consumables)×Option
Computer hardware cover excluding printer×Option
Software updates as applicable for the Operating System×
Detector repair cover (TEM/SEM) Including one window failure×Option
Discounted on-site consultancy / 1 Training day on site per year OR 1 Person attendance on a 2 day training session held at High WycombeOptionOptionOption

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