NanoAnalysis Support

Maintenance and Support

Oxford Instruments is committed to supporting our customers’ success. We recognise that this requires world-class products, complemented by world-class service and support. This includes exceptional support for our equipment.

You can choose from a variety of off-the-shelf contracts to suit your operational needs and budget
You can specify guaranteed response times.
Our global service team is backed by regional offices, delivering a rapid and high quality service wherever you are in the world.

Please contact your local service team for exact contract contents per territory, the below table is an example of what is offered to UK customers.

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	Cover Plan 1	Cover Plan 2	Cover Plan 3
Priority telephone support from hotline	✓	✓	✓
1 Remote diagnostic support health check	✓	×	×
Preventative maintenance visit to include: • Computer health check • Systems check • Detector calibration check and report • Electrical inspection • Performance test and certification	Option	✓	✓
Labour charges for remedial visits	×	✓	✓
Travel charges and expenses for visits	×	✓	✓
Reduction to labour charge for non remedial work (20%)	×	✓	✓
2 Working day response (Mon - Fri)	×	Option	✓
Replacement service parts (excluding consumables)	×	Option	✓
Computer hardware cover excluding printer	×	Option	✓
Software updates as applicable for the Operating System	×	✓	✓
Detector repair cover (TEM/SEM) Including one window failure	×	Option	✓
Discounted on-site consultancy / 1 Training day on site per year OR 1 Person attendance on a 2 day training session held at High Wycombe	Option	Option	Option

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