Oxford Instruments is committed to supporting our customers’ success. We recognise that this requires world-class products, complemented by world-class service and support. This includes exceptional support for our equipment.
Please contact your local service team for exact contract contents per territory, the below table is an example of what is offered to UK customers.
|Cover Plan 1||Cover Plan 2||Cover Plan 3|
|Priority telephone support from helpdesk||✓||✓||✓|
|Remote diagnostic support health check||✓||✓||✓|
|Online interactive training for one person||Option||Option||✓|
|Computer hardware cover excluding printer||×||✓||✓|
|Full detector repair cover including window (all in-house labour and parts covered)||×||✓||✓|
|2 Working day response (Mon - Fri)||×||Option||✓|
|On site Labour including travel for remedial work||×||Option||✓|
|Software updates as applicable - self install||×||Option||✓|
|Preventative maintenance visit to include: • Computer health check • Systems check • Detector calibration check and report • Electrical inspection • Performance test and certification||×||Option||✓|
|System remote test with Specification Compliance Certificate. • Compute health check • Systems check • Detector calibration and report||×||Option||Option|