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NanoAnalysis support

Maintenance and support

Oxford Instruments is committed to supporting our customers’ success. We recognise that this requires world-class products, complemented by world-class service and support. This includes exceptional support for our equipment.

Please contact your local service team for exact contract contents per territory, the below table is an example of what is offered to UK customers.

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Cover Plan 1Cover Plan 2Cover Plan 3
Priority telephone support from helpdesk
Remote diagnostic support health check
Online interactive training for one personOptionOption
Mics/Xstream hardware×
Computer hardware cover excluding printer×
Full detector repair cover including window (all in-house labour and parts covered)×
2 Working day response (Mon - Fri)×Option
On site Labour including travel for remedial work×Option
Software updates as applicable - self install×Option
Preventative maintenance visit to include: • Computer health check • Systems check • Detector calibration check and report • Electrical inspection • Performance test and certification×Option
or---
System remote test with Specification Compliance Certificate. • Compute health check • Systems check • Detector calibration and report×OptionOption

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